About Us
 Founder and CEO |
Getting Payment, Keeping Customers, Since 1990
Founded in 1990, CA$H IN is an innovative provider of Business-to-Business receivables management and decision-support services.
We specialize in effective business-to-business telephone collections, providing the services of an in-house credit/collection department on an outsource basis.
CA$H IN is not a collection agency! We work instead to prevent your receivables from becoming bad debt to begin with.
We are dedicated to providing each of our customers with personalized and customized service that works for them. See our guarantee.
Hi, my name is Vienna Castellaw. I made my first collection call back in 1973 when the owner of the small window shade manufacturer I worked for stormed into our front office, threw his aging down on our receptionist’s desk (owners yelled and threw stuff all the time back then, ‘without getting sued’) anyway he threw it on her desk, yelled something about invoices over 90 days, told her to call our customers and get his money and stormed out of the room. She, sweet thing that she was, immediately burst into tears, and I being the kind and nurturing sole that I am said “oh for _____ sake, give it to me, I’ll do it”. The rest as they say, is history. Since that day almost 40 years ago (geez, that makes me feel old) I’ve made thousands of collections calls and written and mailed more collection letters than I can count. I’ve faced every imaginable collection situation and many that I’m sure you could never imagine! The point is we know how to make collection calls without damaging customer relationships, and we know how to take care of our customers. Become a part of our customer community you won’t regret it.
Ok, no I’m not a Crazy Cat Lady, but I wanted to post a picture of my team and Sharon wouldn’t let me put up her picture, so these are her cats Sasha, Simon and Smokey. If you’ve called my office you’ve spoken to Sharon. You want to be nice to her because she is the one that makes sure your letters go out the day you submit them and your placements get entered right away. She does all our data entry, files everything, knows where everything is or isn’t. Gets all our mail out, makes sure we have postage, takes everyones messages and overall makes sure we can all keep working. Send her an email and tell her you want to see her picture here, and if you want updates on Sasha, Simon or Smokey visit our Facebook page, we’ll give you updates on them over there.